Return & Refund Policy for Bald Gadgets
Last Updated: 1 August 2025
At Bald Gadgets, we take pride in providing premium-quality 3D printers, filaments, and accessories. Every item is inspected before shipping to ensure that you receive your order in excellent condition.
Because of the nature of our products, all sales are final, and we do not offer refunds or returns once a purchase has been completed.
1. Non-Refundable Products
All 3D printers, filaments (including Bald Gadgets, eSUN, and Tinmorry brands), parts, and accessories are non-refundable.
Once payment has been made and your order has been processed, the transaction is considered final.
2. Exceptions for Damaged or Defective Products
While we do not accept returns or refunds, we will work with you if:
You receive a product that is damaged upon delivery.
Your product has a manufacturing defect covered under the brand warranty (e.g., Bambu Lab warranty terms).
In such cases:
You must notify us within 7 days of receiving your order.
Provide proof of purchase (order number, receipt).
Share clear photos/videos showing the defect or damage.
Our team will review your request and, if eligible, assist you with:
Warranty claim with the manufacturer (where applicable).
Replacement of damaged parts (if available and under warranty).
3. Order Cancellations
Orders cannot be canceled once they have been confirmed and processed.
Please ensure all order details (product, shipping address, contact information) are correct before finalizing your purchase.
4. Responsibility of the Buyer
Customers are responsible for ensuring compatibility of products (e.g., filament types, printer models).
We do not accept returns due to incorrect purchases, change of mind, or dissatisfaction with product performance outside of manufacturer warranty coverage.
5. Contact Us
If you encounter an issue with your order, please contact us immediately so we can assist you:
Email: [email protected]
WhatsApp: +6011-5403 3385
Address: Lot 1.26, First Floor, Kompleks Desa Kepong, Malaysia