Frequently Asked Questions❓ (FAQ)
Orders & Payments
Q: How do I purchase my order on the site?
To order your purchase:
Click the “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to add more products, or “Checkout” to proceed with payment.
Log in to your account. If you don’t have one, register before checkout.
Confirm your shipping address, then click Next.
Select your shipping method, then click Next.
Choose your payment method, then click Next.
Reconfirm billing details and agree to the Terms & Conditions.
Click “Confirm Order” to complete the purchase.
Q: What payment methods are available?
We currently support the following payment methods:
Online Payment Gateway (FPX)
Supports Visa / Mastercard / Internet Banking
Offline Bank Transfer
Bank Name: Public Bank
Account Number: 3212644323
Account Name: RX COD ENTERPRISE
- After making your transfer, please send payment details (Bank name, Date, Time, Reference No, Amount, Order No) to [email protected].
Orders will only be processed once payment is confirmed.
Q: Can I cancel an existing order?
Yes, but only if the order is still pending (not shipped yet).
Please email [email protected] with the subject line “Request to Cancel Order”.
Orders that are already shipped cannot be canceled.
Q: Can I get a refund?
No. All products are non-refundable once delivered. Please review your order carefully before completing your purchase.
Shipping & Delivery
Q: Which courier do you use?
We ship orders via DHL for reliable and fast delivery.
Q: How long does delivery usually take?
West Malaysia: 2–3 working days
East Malaysia: 5–7 working days
International: Not available at the moment
Q: What are the shipping fees?
West Malaysia: RM6 (flat rate)
East Malaysia: RM25 (starting rate, subject to weight/size)
Accounts & Information
Q: How can I change my account details or shipping address?
Log in → Account Maintenance → Update your information.
Q: I forgot my password. How do I reset it?
Click “Lost Password?” → Enter your registered email → A verification token will be sent → Use it to set a new password.
Products, Warranty & Support
Q: What warranty is provided for your products?
Bambu Lab 3D Printers: 1-year official warranty
Bald Gadgets Filament & Accessories: 3-month warranty
Other Filaments (eSUN, Tinmorry, etc.): No warranty once opened/used
Q: What currency are transactions in?
All transactions are processed in MYR (Malaysian Ringgit) only.
3D Printing Services
Q: Do you provide 3D printing services?
Yes! We offer custom 3D printing services for individuals and businesses.
To request a quote, please send your file or inquiry via:
Email: [email protected]
WhatsApp: +601154033385
Q: I still have doubts!
If your question isn’t answered here, feel free to contact us directly:
Email: [email protected]
WhatsApp: +601154033385